Cancellation Policy

Last updated: on first publication.

This Cancellation Policy explains how changes, cancellations, and refunds work for bookings made on Holiday Island. It is presented to you at checkout and forms part of our Terms & Conditions.

1. Standard cancellation windows

Unless a service states otherwise at the time of booking:

• Free cancellation up to 48 hours before the service start time — full refund.
• 24–48 hours before: 50% refund.
• Less than 24 hours before, or no-show: no refund.

2. Supplier-specific terms

Some accommodation, excursions, and car rentals carry their own cancellation terms (for example non-refundable rates). Where this is the case, the specific terms shown on the product and at checkout take precedence over the standard windows above.

3. How to cancel

You can request a cancellation from your account or by contacting support@holidayisland.mu. The cancellation takes effect from the time we receive your request.

4. Refunds

• Approved refunds are issued to your original payment method.
• Refunds are typically processed within 5–10 business days, depending on your bank or card provider.
• Payment processing fees may be non-refundable where stated.

5. Changes by the supplier

If a supplier cancels or materially changes a confirmed service, you are entitled to a full refund or, where available, a comparable alternative.

6. Force majeure

Where a service cannot be delivered due to events beyond reasonable control (such as extreme weather), we will work with the supplier to offer a refund or rescheduling.

7. Contact

For help with a cancellation or refund, contact support@holidayisland.mu.

Version 1 · Last updated 7/1/2026